Privacy Policy

Last updated: August 2, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company,” “We,” “Us” or “Our” in this Agreement) refers to NACHWANI CYCLES, In front of Mahadeo Mandir, Yerawar Chowk, Yavatmal, Maharashtra, India 445001.
  • Country refers to: India.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to `Nachwani Cycles`, accessible from `https://nachwanicycles.com`.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

What Personal Data We Collect and Why We Collect It

We collect personal data to provide a functional and secure service, fulfill your orders, and improve your experience. The data we collect is generated through various processes and may include:

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Billing and Shipping Address, State, ZIP/Postal code, City
  • Order history and product preferences
  • Information you provide when using our WhatsApp chat service (provided by AIsensy)

Usage Data

Usage Data is collected automatically when using the Service. It includes information such as Your Device’s Internet Protocol address (e.g. IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

Comments

If You leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If You upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the Website.

Contact forms

When you submit a contact form, we collect the personal data you enter, such as your name, email address, and the content of your message. We retain these submissions for a certain period for customer service purposes.

Social Logins

If You use our social login feature (Nextend Social Login), we collect your name, email address, social provider identifier, and an access token to create an account on Our site. The access token is used to verify your account and securely access your personal data from the social provider. We do not collect telemetry data and only store the data required to facilitate your login.

Cookies and Other Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use include:

  • Cookies or Browser Cookies: Small files placed on Your device. You can instruct your browser to refuse all cookies, but some parts of our Service may not function correctly.
  • Web Beacons: Small electronic files in our Service or emails that permit us to count users who have visited pages or opened emails.

We use both Session and Persistent Cookies for the following purposes:

  • Necessary / Essential Cookies: For core website functionality, such as keeping you logged in and managing your shopping cart.
  • Cookies Policy / Notice Acceptance Cookies: To remember if you have accepted our use of cookies.
  • Functionality Cookies: To remember choices you make, such as language preference or login details.
  • Tracking and Performance Cookies: Administered by third parties (such as Google Analytics) to monitor and analyze traffic and how users interact with the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service.
  • To manage Your Account and provide access to user functionalities.
  • For the performance of a contract, such as fulfilling and delivering the products You have purchased.
  • To contact You by email, telephone calls, SMS, or other electronic communication regarding your orders, updates, and promotions (if you have opted-in).
  • To manage Your requests to Us.
  • For business transfers, such as in the event of a merger, acquisition, or asset sale.
  • For other purposes, such as data analysis, identifying usage trends, and improving our Service, products, and marketing.

Who We Share Your Data With

We may share Your personal information in the following situations:

  • With Service Providers: We share Your personal information with third-party Service Providers to facilitate payment processing (e.g., Razorpay) and shipping (e.g., Shiprocket), to monitor and analyze the use of our Service (e.g., Google Analytics), and to assist us in communicating with you.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • For Warranty Claims: We may share Your name, contact details, and order information with authorized brand service centers to facilitate Your warranty claims for products purchased through our Service.
  • With other users: When You share personal information or otherwise interact in public areas of the Website, such information may be viewed by all users and may be publicly distributed outside the Service.
  • With Your consent: We may disclose Your personal information for any other purpose with Your explicit consent.

How Long We Retain Your Data

We retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Customer Purchase Records: We will store order information for up to 7 years for tax and accounting purposes, as required by Indian law.
  • Contact Form/Chat Data: We retain contact form and WhatsApp chat entries for up to 6 months for customer service purposes.
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically.
  • User Accounts: For users that register on our website, we store the personal information they provide in their user profile until they request its deletion.
  • Analytics Data: Usage data collected by services like Google Analytics is typically retained for a period of up to 14 months before it is automatically deleted.

What Rights You Have Over Your Data

If You have an account on this site, or have left comments, You have the right to:

  • Request a copy of your data: You can request to receive an exported file of the personal data we hold about you.
  • Request data erasure: You can request that we erase any personal data we hold about you, provided there are no legal or administrative obligations for us to keep it.
  • Edit your data: You can see, edit, or delete your personal information at any time from your account profile (except your username).

Where Your Data is Sent

Your personal data is processed at the Company’s operating offices in India and by third-party service providers, which may be located outside of India. We take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Security of Your Personal Data

The security of Your Personal Data is important to Us. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: